TumbleA little help
for your next puzzle.
Stuck on an island, missing a purchase, or something not quite right? Start here.
Please include “Tumble” in the subject, your level number, iPhone or iPad model, and iOS version. Don’t send your password or payment card details.
How to play
- Choose a jewel and swipe to slide it along a clear path.
- Bring jewels to matching harbors. Plan around the board’s obstacles and special mechanics.
- Keep your flow. In timed puzzles, successful deliveries return precious seconds. Clear the board to complete the puzzle.
New mechanics arrive through short lessons as you progress. You can revisit the mechanics guide from Settings.
Coins, assists, and lives
You earn coins by clearing puzzles. Optional coin packs can also be purchased through Apple. The shop shows your local price before you buy.
| Help | Coins |
|---|---|
| Hint: Pip’s hint wheel plays moves for you (your first hint is free) | 15 |
| Extra time (+30 seconds) | 40 |
| Burst one cluster | 40 |
| Burst every cluster of one color | 100 |
| Refill all five lives | 100 |
Lives also refill naturally, one every 20 minutes up to five. You never need to purchase a refill to wait for another life.
Friends, outfits, and challenges
Progress through the journey to rescue 10 friends. Complete their 60 outfit adventures, personalize Pip, and visit Events for daily puzzles and seasonal celebrations. Some looks can also be bought with earned or purchased coins.
Common questions
How do I change the language?
Open Settings and choose your language: English, German, French, Spanish, Italian, Brazilian Portuguese, Japanese, Simplified Chinese, Korean, or Arabic.
How do I share stickers?
Use Tumble’s sticker collection in Messages, or choose the WhatsApp option in the game to transfer a sticker pack. WhatsApp must be installed for that transfer. Sharing is always your choice.
My purchased coins haven’t appeared
Open the shop and choose Check unfinished purchases. Keep an internet connection and use the Apple Account that made the purchase. If Apple marks a purchase pending, coins arrive after Apple approves it.
If the issue continues, email us with the product name and approximate purchase time. For Apple billing or refund requests, visit Apple’s purchase support.
Can I move my progress to another device?
Tumble currently saves progress, coins, and lives on your device. There is no Tumble account or cloud sync. These balances cannot be restored after deleting or reinstalling the app, or transferred to another device. Check unfinished purchases only recovers transactions that haven’t finished; it does not restore spent or previously delivered coin packs.
The shop says a pack is unavailable
Check your internet connection and App Store account, then tap Retry App Store. Purchase restrictions or a temporarily unavailable product can also prevent a pack from appearing. Contact us if it persists.
Can I play offline?
Yes. Core puzzles work offline. Buying coins and checking unfinished purchases need an internet connection.
How do I change sounds or reduce motion?
Open Settings from the home screen or pause menu to adjust game feedback. Tumble also respects supported accessibility settings on your device.
The game isn’t responding
Close and reopen Tumble, then check for an app or iOS update. Avoid deleting the app as a troubleshooting step: doing so removes its local progress and wallet. If the issue continues, tell us what happened just before it started.